Privacy Policy for Tide Isles Laundry
At Tide Isles Laundry, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. Information We Collect
We collect various types of information in connection with the services we provide (premium laundry, dry cleaning, garment repair, express wash and fold, eco-friendly cleaning options), including information that identifies you ("personal data").
- Personal Identifiable Information: When you use our online booking system, schedule a service, or contact us, we may collect your name, physical address, email address, and phone number. This information is essential for providing our laundry services, managing your bookings, and communicating with you about your orders.
- Transaction Data: Details about the services you purchase from us, including order specifics, payment methods, and transaction history. Please note that we do not directly store your full credit card details on our servers. Such information is processed securely by third-party payment processors.
- Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referral source, pages visited, and time spent on our site. This helps us improve our website's functionality and user experience.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and messages submitted through our website. This assists us in customer support and service improvement.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide, maintain, and improve our services:
- To process and fulfill your orders for laundry, dry cleaning, garment repair, and other related services.
- To manage your online bookings and service schedules.
- To communicate with you regarding your orders, account, service updates, and promotional offers (if you have opted in).
- To provide customer support and respond to your inquiries.
- To improve our website, services, and overall customer experience through analytics and feedback.
- To ensure the security and integrity of our online platform and prevent fraudulent activities.
- To comply with legal obligations and regulations.
3. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, analytics, and marketing. These providers are obligated to protect your information and use it only for the purposes outlined by Tide Isles Laundry.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
4. Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have specific rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, your personal data, or our data practices, please contact us:
Tide Isles Laundry
17 Victoria Park Road,
Singapore, 268172,
Singapore